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HRIS Facilitator (m/f)


The key user facilitator will

  • Maintain and develop the HR processes (workflows and screens design, sql, javascript)
  • Make sure that each HR community is able to express their needs in terms of functionalities
  • Motivate the users and monitor that the solution will meet the needs within the constraints of quality, functionality and ease of use
  • Have a global/transversal view of what all HR communities do, to ensure integration and to improve cross-functional operations – IT alignment
  • Have to consistently seek harmonized processes for the 3 HR populations (Expats, Nat Staff, HQ) and transversal coherence between HR communities.


HR Analysis & configuration

  • Know exactly what people do, and how, in all HR communities
  • Ensure better coherence of processes with HR vision
  • Help Key users and end users to identify their needs
  • Have a transversal vision and make the link between the different departments
  • Configuration of the functional components of the software
  • Support to the Symphony program (international HR software)

Development and Testing

  • Implement and maintain the HR processes using the workflows designer of the HR software
  • Maintain the workflows custom code (javascript) and the access to the data (sql)
  • Testing of the new workflows and functionalities
  • See what can be improved in terms of efficiency of processes and data management
  • Ensure better coherence of processes with HR vision
  • Know the system, the data in order to develop own appropriate KPIs and reports
  • Coordinates changes between HR communities and engage a validation process by the HR middle management in case of transversal issue

Interface between the HR & IT department

  • Be involved in IT and strategic decision process, and in future key users committees to discuss and agree on improvements
  • Transform users’ needs in an analytical language to allow IT does to a proper development, and explain IT processes to HR people
  • Report all bugs and observed problems to the IT department for correction

Support to key users & Helpdesk for end users

  • Consolidate ownership of system and data by (key) users
  • Keep a close hands-on tie with the team of key users, and reinforce the functional support
  • Act as a second line helpdesk for end users (if key users can’t help them)


  • Be able to train people to do things in an appropriate manner, and ensure better consistency of data
  • Spread the knowledge on several heads and ensure better continuity of the new system
  • Know the software inside out, in order to train new users in case of the absence of the key user of a community and to suggest possible improvements


  • IT experience or a very strong interest/capacity in learning the required software skills (javascript, sql server)
  • Analytical skills & IT oriented
  • Experience in various MSF HR department is an asset
  • Service and client oriented
  • Fluent in English and French, Dutch is a plus
  • Willing to work in an international, multidisciplinary and humanitarian environment


  • Fixed-term contract – 1 year extendable - Full-time - Based in Brussels
  • Hospital insurance (DKV) - pension plan – canteen at democratic price - 100% reimbursement for public transport costs
  • Starting date: March 2017

Interested? Send a letter of motivation and your CV before 22/01/2017, to Muriel Moussiaux: Rue de l’Arbre Bénit 46, 1050  Brussels, Belgium. E-mail :